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Conducts activities to support the Quality Assurance program designed to ensure quality issues through standardization and maintenance of processes and procedures. Perform customer complaint investigations, determine root cause and implement sustainable countermeasures.


Essential Duties and Responsibilities

  • Participate in the development of product and process specifications
  • Create and implement inspection and testing criteria or procedures for quality control
  • Coordinate the selection and implementation of quality control equipment such as inspection gauges
  • Review and update standard operating procedures or quality assurance manuals
  • Document the key risks and controls and the assessment of the adequacy
  • Create, implement, and maintaining comprehensive processes to improve clarity and consistency
  • Assists in scale-up study, review, and verification of new technology and equipment to predict and prevent quality
  • issues before the first production batch.
  • Identify critical points in the operations process and specify sampling procedures to be used at these points.
  • Conduct experiments to identify the abnormal quality of products, including raw materials, and identify the root cause of the problems.
  • The research identified discrepancies to determine the root cause and provide recommendations on how to mitigate the risk.
  • Works with technical and operations to resolve and prevent new product scale-up issues.
  • Investigates customer issues related to quality concerns for all aspects, including paint, process, containers, or delivery.
  • Determine short term immediate countermeasures and containment activity to:
    • Get customer back to running their production line
    • Prevent the outflow of off quality to other customers.
    • Contain off quality materials within our client's facility and external warehouses.
    • Create RCA/investigation reports for internal and external customers
    • Analyze customer’s complaints about patterns and trends and summarizing trends to make corrective action recommendations
    • Monitor performance of quality control systems to ensure effectiveness and efficiency
  • Report and track any significant deviations from quality standards, identify and implement corrective actions for continuous improvement / PDCA projects.
  • Produce reports regarding nonconformance of products or processes, root cause analysis, or quality trends.
  • Participate in root cause analysis of off quality batches
  • Participate in meetings with customers or suppliers as representative of our client's Quality Department.
  • Travel to customers or suppliers as Quality representation, as necessary.
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Quality Assurance Specialist

Learn about our Scientific and Laboratory Talent Acquisition services here

Quality Assurance Specialist | Direct Hire

Lansing, IL

Conducts activities to support the Quality Assurance program designed to ensure quality issues through standardization and maintenance of processes and procedures. Perform customer complaint investigations, determine root cause and implement sustainable countermeasures.


Essential Duties and Responsibilities

  • Participate in the development of product and process specifications
  • Create and implement inspection and testing criteria or procedures for quality control
  • Coordinate the selection and implementation of quality control equipment such as inspection gauges
  • Review and update standard operating procedures or quality assurance manuals
  • Document the key risks and controls and the assessment of the adequacy
  • Create, implement, and maintaining comprehensive processes to improve clarity and consistency
  • Assists in scale-up study, review, and verification of new technology and equipment to predict and prevent quality
  • issues before the first production batch.
  • Identify critical points in the operations process and specify sampling procedures to be used at these points.
  • Conduct experiments to identify the abnormal quality of products, including raw materials, and identify the root cause of the problems.
  • The research identified discrepancies to determine the root cause and provide recommendations on how to mitigate the risk.
  • Works with technical and operations to resolve and prevent new product scale-up issues.
  • Investigates customer issues related to quality concerns for all aspects, including paint, process, containers, or delivery.
  • Determine short term immediate countermeasures and containment activity to:
    • Get customer back to running their production line
    • Prevent the outflow of off quality to other customers.
    • Contain off quality materials within our client's facility and external warehouses.
    • Create RCA/investigation reports for internal and external customers
    • Analyze customer’s complaints about patterns and trends and summarizing trends to make corrective action recommendations
    • Monitor performance of quality control systems to ensure effectiveness and efficiency
  • Report and track any significant deviations from quality standards, identify and implement corrective actions for continuous improvement / PDCA projects.
  • Produce reports regarding nonconformance of products or processes, root cause analysis, or quality trends.
  • Participate in root cause analysis of off quality batches
  • Participate in meetings with customers or suppliers as representative of our client's Quality Department.
  • Travel to customers or suppliers as Quality representation, as necessary.

Learn More:

Sarah Benz

Vice President of Talent Acquisition

sbenz@messinagroupinc.com

847.692.0618

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