Field Technical Service Representative main responsibilities include line performance and quality trend tracking, technical troubleshooting (color, appearance, etc.) and reporting. Documented inventory management, line trial support, new model color program management/support, and customer complaint assistance are additional responsibilities. The position also requires attention to inventory tracking and close communication on paint usage and trends with the account FTS Specialist, Technical Account Manager, and/or Account Manager.

SUPERVISOR RESPONSIBILITIES: Yes

Essential Duties and Responsibilities

• Coordinate and communicate day to day operations and projects with customer base and appropriate Lansing personnel via action register management and regular technical project meetings with customer base
• Monitor and track our client’s on-line performance, incoming quality for processing color and appearance criteria
• Tracks and communicates inventory levels with the FTS Specialist/Technical Account Manager and Sales representatives for effective stock management
• Responsible for implementing & tracking as necessary all value added activities at the customer that improve the production process and production process issues
• Generate all reports, data, presentations and documentation on projects and issues pertinent to the account as necessary in an effective and timely manner
• Contribute to developing customer application line correlations and assist Lansing group in formula optimization
• Monitor customer production runs and determine customers’ performance requirements within account
• Assist FTS Specialist, Technical Account Manager and Sales representatives in RGA issues as needed
• Coordinate and execute technical service needs of customer (product adjustments to meet specific line requirements—i.e. color, flow/appearance). Complete material adjustments (solvents, pigment dispersions and additives) for optimum processing and color quality. Work with customer base to assess necessary adjustments and complete for production batches on site as necessary.
• Perform QC tests on materials on site regularly or as required by customer.
• Recommend process and/or robot program changes for product performance improvement
• Document customer line process to determine root cause and preventive action for problems & improvements
• Coordinate sample submissions and production trials
• Participate in facility continuous improvement activity programs
• Complete necessary reports to effectively track performance at account (action registers, quality and color trend reports, and monthly reports). Facilitate internal team meetings for action register and other project reviews.

• B.S. Degree or Minimum of 2 years of customer based technical experience in automotive paints 
• Computer and software skills 
• Communication skills (report writing and data interpretation) 
• Good organizational skills (data collection / graphing) 
• Interpersonal skills 
• Strong customer focus and relationship building skills 
• Good problem-solving skills 
• Be able to work with 2 component coatings and isocyanates 
• Time management skills 
• Ability to wear a respirator/all necessary PPE – including being clean shaven for respirator use 

COMMUNICATION SKILLS 

• Strong communication and interpersonal skills 
• Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure appropriate flow of information. 
• Ability to effectively present information and respond to inquiries, and/or complaints 
• Displays courtesy, tact and respect when dealing with others. 

OTHER SKILLS AND ABILITIES 

• Maintains appropriate confidentiality 
• Ability to meet strict deadlines 
• Ability to manage multiple projects simultaneously to successful completion 
• Ability to work independently with minimal supervision 
• Promotes a harassment-free environment 
• Establishes and maintains effective working relationships; demonstrates a commitment to teamwork 
• Maintains a strong attention to detail 
• Highly developed computer skills in Excel, Word and other office programs 
• Manufacturing industry experience preferred 
• Ability to identify and define problems, collect and analyzes data, establish facts, and draw valid conclusions. 
• Ability to work in a fast-paced and dynamic environment 
• Ability to work off shift hours in order to meet the needs of the business. 

PHYSICAL DEMANDS: 

While performing the duties of this job, the employee is regularly required to stand, walk, sit, and talk or hear. The employee is frequently required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and or move up to 70 pounds. Specific vision abilities required by this job include close vision, distant vision and the ability to focus.

Designed to fit the ever-changing needs their employees, Our Client is proud to offer one of the most comprehensive benefits packages in the industry.

• Employee and Dependent Life Insurance
• Health Care and Dependent Day Care Flexible Spending Account
• Medical/Dental/Vision
• Paid Time Off
• Retirement and Savings Plans
• Employ Assistance Program (EAP)
• STD, LTD and AD&D Insurance

WORK LIFE SUPPORT

Our Client provides a wide variety of programs to help our employees grow both at work and at home.

• Employee Discount Program
• Employee Assistance Program- Balance Work

EDUCATIONAL SUPPORT

Our client encourages all its employees (and their families) to continue to learn and grow so they can reach their fullest potential.

• Tuition Assistance

OUR CLIENT’S COMMITMENT TO THEIR EMPLOYEES

Our client commits themselves to inclusive diversity that helps guide them in how they do business. They value the unique backgrounds, skills and experiences of their employees. They understand that having a diverse work environment and a committed workforce is critical to local, regional and global success.